Privacy Policy

Privacy is important. We know that you don’t want your inbox filled with spam emails because who has time to deal with the hassle of sorting what is important from what isn’t!? We certainly don’t. 

To put your mind at ease, we promise not to share your details with anyone, we will send you updates from time to time on how things are going at RedKite Assist HQ but you can always unsubscribe if you wish.

To view our full privacy policy, please keep reading below.

Thanks. 

RedKite Assist – Privacy Policy.

Last update: June 2020.

Who we are

We are RedKite Assist, a business offering remote business assistance. Run by founder Rebecca Hansell and supported by Mickey Stanley in a consultant position. We were established in January 2019. 

Our website address is: http://www.redkiteassist.com. You can get in touch with us by emailing hello@redkiteassist.com 

What personal data we collect and why we collect it

We do not actively collect any personal data from you during your visit to the site, however we do analyse the website use via Google Analytics. We only use this information to analyse our performance as a business and would not share the information externally. 

If you sign up to be a client, we will collect your contact details to discuss with you the work that we will be undertaking for you. We will not pass these details on. We will use your email address to send you updates via our newsletter platform (we currently use MailChimp), we add you to this list so you can stay up to date with the services we offer and also with the work of our chosen charity. You can unsubscribe from the newsletter at any time, however we will still contact you regarding the services that we are completing for you for the duration of the work and to ensure you are satisfied with the service you have received. 

We will also receive your information if you choose to contact us either by email or through the contact form. This information will only be used to contact you regarding the services you are enquiring about. 

This site is run by WordPress who do not collect any personal detail about visitors, however some of the plugins that I have used may. For transparency the plugins I have installed at the time of writing this are:

  • Yoast SEO 
  • Cookie Notice
  • Divi Builder
  • SG Optimizer
  • UpdraftPlus – Backup/Restore 
  • WP SuperCache 

Comments

When visitors leave comments on the site (only enabled in the blog section) WordPress collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.

 After approval of your comment, your profile picture is visible to the public in the context of your comment.

 Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

 When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

 How long we retain your data

 If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

 For users that sign up for a service, we also store the personal information they provide. We will keep this data on record so that we can follow your company’s journey with RedKite Assist. 

 What rights you have over your data

 If you are a client of RedKite Assist, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 Where we send your data

 Visitor comments may be checked through an automated spam detection service.

 How we protect your data

 We ensure that any files or documents that contain personal data are password protected and not accessible by anyone not part of RedKite Assist. We ensure that all members of the team are working to the same standards of data security. Our computers are also fully updated with the latest anti-virus and anti-hacker security. 

 In the unlikely event of a data breach, we will ensure that any affected parties are contacted immediately so that necessary action can be taken. We will also evaluate why it happened, learn from the incident and put new safety measures in place.

 If you have any further questions related to your data and our privacy policy then please get in touch and we will do our best to clarify the situation. Our email address is: hello@redkiteassist.com